SHIPPING INFORMATION

At JOY GENERAL STORE is very important - and we want to make sure - that you feel comfortable on every moment in your journey with us.

Shipping & Delivery Times are very important. We have a big quality check standard which sometimes creates longer processing and handling times. 

Estimated delivery time to CANADA are between 3 -21 business days, depending on the product, season and demand.  

You'll be able to track your orders in our website using your Order number and your email.

We have High Standard Shipping partners such us CANADA POST, PUROLATOR COURIER, DHL, FEDEX, UPS , EMS, K - Post, among others.

Due to our commitment with our Customers, we understand sometimes packages gets lost in transit. If you don't receive your order in 45 business days you can choose to receive a full refund or receive a replacement at our expenses.

If you have placed an order and would like to seek help from us, please Contact Us.

*This is an extension of the Terms of Service*